If you have any other questions, please email [email protected].

How can I check how many days are left in my trial?

Login, click on the menu button in the upper right corner, and click “Billing.” You’ll be able to see the exact end date of your trial.

If I cancel my trial before the 14 days are up, will I still be able to use the rest of the 14 day period?

Yes. You will remain on the trial until the full 14 days are up, at which point you will be downgraded.

If I subscribe mid-month, will my next bill be a month from now or at the beginning of the following month?

If you subscribed to the monthly plan, your next billing cycle will begin one month from when you first join. If you subscribed to the annual plan, your next billing cycle will begin one year from when you first join.

I only have an event once a year and only need to use TheShareWay for three months. Can I subscribe only a few months out of the year?

Yes, absolutely. Many members are in the exact same position and subscribe three months out of the year. When you are doing using TheShareWay, simply go to billing, click cancel plan, and select the “Pause Subscription” option.

What is your cancellation policy? Can I cancel half way through a month I had already purchased?

You can cancel at any time. If you cancel in the middle of your billing cycle, you will remain a member until the end of your billing cycle.

If I upgrade from the Free to the Pro plan, is there a required amount of time to keep the Pro plan?

Our Pro plan is a monthly or annual subscription, and you can cancel any time. There is no required amount of time that you have to stay subscribed.

If we upgrade to the Pro plan and then downgrade to the free plan, do we lose our access to the tracking of the donations we have already requested?

No, you will not lose any data for donors you have saved and are tracking in Apply mode.

How can we print an invoice?

If you are a Pro member, log in. Click on the menu button in the upper right. Click Billing. Scroll to the bottom until you see “Invoice History”. Click on the month you’re interested in to find that month’s invoice.

If you have unsubscribed and are no longer a Pro member, please email [email protected], and we can send you your invoice. We’ll be making this feature self-serviced soon!

We are a very small nonprofit with a tight budget. Do you offer any discounts?

Yes! We aim to enable as many nonprofits to access TheShareWay as possible. You can get a month free by linking to theshareway.com on your website, event page, or social media post. Simply email [email protected] with a link to the site to redeem.

How do I cancel my subscription to TheShareWay?

Once you log in, click on the menu button in the upper right. Then click on Billing. From there, you should see "Cancel Plan".